Tara A. McKee

5639 35^th Ave SW 

Seattle, WA 98126 

 

PROFESSIONAL EXPERIENCE

 

T-Mobile USA, Bellevue, WA( 8/2004 – Present)

Senior Systems Engineer – December 2011 - Present

Systems Engineer 2 (lateral move) – June 2011 – December 2011

Senior Transport Design Engineer – 2008 to June 2011

Transport Design Engineer – 2005 to 2008

Network Engineer - (Contract/ VCOMM Engineering ) 8/2004 – 9/2005 

 

Systems Engineer

 

Core Network Implementation:

 

·         Coordinate installation and turn up of multiple network infrastructure nodes/platforms that support Core Network Infrastructure. 

 

Experience with the following devices:

  - Nexus ASR1K, ASR7K, ASR9K

-  Cisco series routers, 7600, 4900M, 4948

-   Lantronix Console management

-   A10Networks LSN 5200, A10 LB 6430

 

·         Preparing cable matrix and installation MOP’s

o       Apply base configurations, Turn up interfaces, Configure and implement L2/L3.

·         IP addressing scheme, implementing L3 routing OSPF, BGP (eBGP, iBGP)

 

·         Created Device Acceptance Process used by multiple national deployment teams

 

·         Network Capacity Upgrades: Includes L2 configuration upgrades (upgrade port channel/bundles to increase capacity, etc), and physical upgrades to equipment as required; replace production chassis/node, and/or linecard/supervisor card replacements and traffic migration.

 

·          

Transport Design Engineer

 

Internet Peering:

Evolved OC12 peering points to 1G, and 10G peering points over 3 years while reducing operating costs.

 

·         Created and managed large scale RFP and vendor analysis of ISP proposals.

·         Reduced OPex for peering by 85% over 4 years. 

·         Placed orders for ISP, T1, DS3, OC3, 1G, 10G circuits.

 

Data Center Infrastructure Builds

·         Oversee fiber entrance design for new Data Centers. Aspects of project included: Analyzing fiber routes and pricing to determine carrier selection. 

Managing 3^rd party builds, Coordinate OSP work (fiber pulls through conduits, etc) as well as coordinating any ISP work; Requesting rack, space, and power assignments; BFBD and AC/DC power.

 

Ethernet Transport:

·         Design, order, and oversee installation of 1G & 10G Ethernet private lines, primarily EOS (1G), and Ethernet (10G LAN-PHY) over WDM.

 

Optical ATM backbone Project-

·         Create design and order long haul DS3, OC3, and OC12 circuits and facilities through IXC, LEC, CLEC, ILEC via web based ordering systems such as WOS (BellSouth), QORA(Qwest), Prime Access (SBC), CSG (Verizon).

·         Creating and assigning work orders in Remedy & Homer.

·         Project Managed the design, provisioning, installation, and test and turn up of DS3, OC3C, and OC12 facilities. Including fiber terminations in dacs & FDP’s and overseeing ducting & fiber installation jobs.  This included working with regional, market, and switch personnel.

·         Use Granite/Xpercom to create and update circuit records and documentation.

·         Provisioned facilities and entered cross connects in the Alcatel 1631, 1677, and GEM 1353 digital cross connect systems via TL1 command. Also provisioned via React.

WI-FI 802.11 T1’s.

·         Ordering T1 circuits via web based ordering systems, or manual forms nationwide for T-Mobile Hotspots.

·         Coordinated construction (if needed) for dmarc extensions.

·         Use Granite/Xpercom to create and update circuit records and documentation.

·         Provisioned facilities and entered cross connects in the Titan 5500(tellabs) viaTL1 command, and tested T1’s via Heikemian (React).

·         Apple/iTunes_Starbucks Wifi Project:

Ordered and Implemented direct ISP peering, and local SAN/Caching connections between select Apple DataCenters , T-Mobile DataCenters and Starbucks Corporate locations to implement iTunes purchasing availability within Starbucks locationsOTN

·         Processed orders for Lambda wavelength circuits. Tracked installation, and assisted in turn up of OC48 circuits via Cisco 15454 CTC/CTM.

·         Compiled fiber requirements, and mapping documentation. Helped with documentation of fiber panels and equipment in Granite database. 

Optimization

·         Created Optimization plans for 802.11 Wifi markets.

·         ATM Unwind: Processed disco’s for OC3 backbone, and avoided ETL on many circuits.

 

SBCLD / Glotel, INC
Network Services Manager – CTM (February 2004 – August 2004)

Brookfield, WI
Managed the maintenance and provisioning of SBCLD's products and services while ensuring customer satisfaction.  Trouble Management for Dial 1 domestic, International, Frame Relay, Private Line, Voice & Data circuits.

·         Provisioning/Trouble Management related to both internal and external customers.

·         Analyzes and isolates the trouble and either resolves or coordinates resolution with the appropriate vendor(s).

·         Performs appropriate escalation across many levels of the organization and is accountable for meeting (Service Level Agreement) SLA objectives.

·         Surveillance and maintenance of platforms supporting SBCLD products
and services.

·         Performs outage impact assessment, outage notification to appropriate work groups/customers and implements outage recovery procedures.

·         Coordinates intra and inter company and vendor testing activities.  Ensures these activities are properly executed and all appropriate technical parameters are met for customer turn-up, acceptance and service restorable.

·         Develop, define, test, document and maintain all Methods & Procedures associated with the work processes.

·         Provide training and/or coaching for peers, management and other work groups.

·         Required to work various shifts (7X24) and available on an on-call basis.

·         Take ownership for bringing necessary parties together to resolve conflict.

·         Ensure Data Integrity

 

TDS Corporation / Tek-Systems
Computer Support Analyst (November 2002 – February 2004)

Madison, WI
Provided support to end user’s technical problems and requests for hardware/software on OS Windows NT & XP Office Suite.

·         First level technical support for software including: Windows 2000 Office, XP, SAP, Remedy, Business Objects, Cares/Telegence Billing System.

·         First level technical support for Citrix Application farms, NT Servers, Exchange Servers, & Unix.

·         Manage LAN access via Active Directory.

·         Accurately records and prioritizes support issues/requests in the incident tracking system Remedy.

·         Escalate support issues/requests to appropriate individuals and teams. 

·         Research, resolve and respond to support issues and requests in a timely manner.

·         Responsible for all work assigned to ensure completion of tasks and proper communication with customers and peers.

·         Maintain knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.

·         Rotate on-call responsibilities.

·         Participate in team initiatives, in a support capacity, such as projects, knowledge creation and user application testing which enhance systems quality.

 

 

 

US Cellular / Tek-Systems

Facilities Coordinator / CDMA Provisioning Project (June 2002 – November 2002)

Madison, WI
Submit ASR’s using web based ordering systems for LEC/ILEC/CLEC, for TDMA to CDMA Network restructure of Midwest Region.

·         Order DS1 – OC3 leased lines and provision accordingly.

·         Track order status and update & escalate as necessary to meet deadlines.

·         Provide assistance to Senior Network Planner as needed.

·         Coordinate and provide reports as to status of project of more than 200 orders, by maintaining database spreadsheets for circuits, cell sites, and pending orders by market.

·         Help facilitate database creation in Visioneal.

·         Provide miscellaneous office support as needed.

 

Winstar Communications
Provisioner / Circuit Design (May 2000 – April 2001)

Tukwila, WA
Circuit Design for DS0-DS1, IBL & Centrex lines, analog PBX, Digital trunks, ISDN, and High speed Internet.

·         Routing equipment/facilities, from customer (through a HUB or ATM) to the CO (switch).

·         Create circuit ID’s, querying facilities and assigning circuits on available equipment, which included Lucent 5ESS, Titan 5500 and DACS.

·         Coordinate with external LEC’s for installation and routing of T1’s.

·         Create circuit layout record (CLR) and OE assignments DNUS and IDCU (Centrex / IBL).

·         Provision voice and Internet orders to be ready for translation within 24 hours or less.

·         Regularly communicate with internal / external organizations.

·         Tracks the status of installations and resolve suspended/held orders with external vendors.

·         Accountable for 50 to 75 orders, at any given time.

·         Proficient on company specific Oracle based and Citrix ICA Client Systems and Metasolv.

 

Unisource Corporation
Merchandiser – Supply Systems (October 1994 – May 2000)

Renton, WA
Process orders for non-stock merchandise from selected suppliers, which includes order placement & tracking.

·         Process proposals, bids, and quotations for products from selected suppliers.

·         Negotiate, and maintain costing and product structure with rationalized mills for seven states.

·         Analyze new stocking items for areas of profitability, such as adequate margins, and turns.

·         Analyze inventories for ten divisions for profitability, and provide solutions for non-profitable items such as mill returns, repositioning stock, and closeout items.

·         Interact with internal and external customers as an integral part of the sales process.

·         Communicate product information and cost changes with internal teams, and sales teams, in their respective divisions.

·         Responsible for establishing relationships with 20+ vendors, which includes quarterly vendor reviews.

·         Resolving pricing audits generated from account payables team.

·         Provide product training on bi-weekly basis for new customer service professionals.

·         Create Methods & Procedure’s for processes supporting buying and merchandising functions.

 

 

 

TCI Cable
Customer Service Rep/Route Reconciliation (October 1990 – May 1993)

Auburn, WA
Responsible for Non-pay reconciliation (collections), route reconciliation and sales.

·         Balance routes from installations at the end of the day. Post payments to accounts.

·         Handle inbound customer calls which included account reconciliation, complains, etc.

 

 

TECHNICAL SKILLS

 

Metasolv (TBS), Granite/Xpercom, Remedy, SMS800, Telegence, Lattis Pro

MapInfo, Visio

Microsoft Office Applications: Word, Excel, Outlook, PowerPoint

React/Heikemian, TL1 Command provisioning in DACS: Alcatel 1631, 1677, 1353 (GUI), Titan/Tellabs 5500, Cisco 15454 CTM, CTC

CLI: A10 Networks, IOS, Juniper, IOS-XR, IOS-XE

 

EDUCATION

 

Seattle Central Community College (General Studies 96-98)

South Seattle Community College (Fall 2010 – Present)

CCNA Certified (ID: CSCO11253411) – Valid 7/2013-7/2015

A10 Networks (NAT) Training – 2/11/2011

Custom MPLS Cisco Training - 3/30/2011

Cisco ICN7K Training – 4/6/2011

Cisco ASR9K Training – 3/4/2011